How to Claim Prizes

If you have a winning ticket for any New York Lottery draw game, you have 365 days from the date of the winning draw to claim your prize. Scratch-offs must be claimed within one year of the game end date.

You must check your tickets and come forward before the deadline, otherwise you will miss out on any prizes you would have been due. The method for claiming your prize depends on how much you have won:

Mail-In Claims

You can claim prizes of any value by mailing in your winning ticket to the address shown below:
   New York Lottery
   PO Box 7533
   Schenectady, NY 12301-7533

If you win more than $600, you need to complete a claim form and send it in along with your winning ticket. Make sure you fill in your details on the back of the ticket and make copies of all the documents. You will also need to include a valid form of government-issued identification.

It is recommended that you use registered mail and include a return address. Mail-in claims must be postmarked 24 hours before the winning ticket’s expiry date.

Claims in Person

All prizes up to and including $600 can be claimed from a licensed NY Lottery store. You do not need to complete a claim form but you need to present the original winning ticket to be validated.

If you are claiming more than $600 in person, you need to provide a claim form, valid form of ID and your winning ticket.  Visit one of the Customer Support Centers shown below.  You will need to schedule an appointment, as walk-in claims are not accepted at the current time. If you do not have an appointment, you can drop signed winning tickets – along with a completed claim form and a copy of your ID – in the secure drop box located at the Long Island Customer Service Center.

New York Lottery Customer Service Centers

The following table shows the details of the New York Lottery’s Customer Service Centers and which ones are open for claims at the current time. All claims are by appointment only; walk-in claims are not accepted.

Customer Service Center Address Telephone Office Hours (EST)
Batavia Downs Gaming 8315 Park Rd
Batavia, NY 14020
(585) 343-3750 Monday-Friday – 8:00am to 10:00pm
Saturday – 9:00am to 10:00pm
Sunday – 12:00pm to 10:00pm
Buffalo 165 Genesee Street
Buffalo, NY 14203
(716) 847-3480 Monday-Friday – 8:30am to 4:30pm
Empire City Casino Yonkers Raceway 810 Yonkers Ave
Yonkers, NY 10704
(914) 968-4200 Monday-Saturday – 9:00am to 10:00pm
Sunday – 12:00pm to 10:00pm
Finger Lakes Gaming & Racetrack 5857 Route 96
Farmington, NY 14425
(585) 924-3232 Monday-Saturday – 9:00am to 10:00pm
Sunday – 12:00pm to 10:00pm
Fishkill 18 Westage Business Center
Hudson Valley Towne Center Suite 6
Fishkill, NY 12524
(845) 897-5028 Monday-Friday – 9:00am to 5:00pm
Hamburg Gaming at the Fairgrounds 5820 South Park Ave
Hamburg, NY 14075
(716) 646-6109 Monday-Friday – 8:00am to 10:00pm
Saturday – 9:00am to 10:00pm
Sunday – 12:00pm to 10:00pm
Jake’s 58 3635 Express Drive South
Islandia, NY 11749
(631) 232-3000 Daily – 8:00am to 4:00pm
Long Island 45 South Service Road
Plainview, NY 11803
(516) 222-8224 Monday-Friday – 9:00am to 4:30pm
Monticello Casino & Raceway 204 State Route 17B
Monticello, NY 12701
(845)794-4100 Monday-Saturday – 10:00am to 10:00pm
Sunday – 12:00pm to 10:00pm
Resorts World New York City 110-00 Rockaway Blvd
Jamaica, NY 11420
(718) 215-2828 Monday-Saturday – 10:00am to 10:00pm
Sunday – 12:00pm to 10:00pm
Saratoga Casino Hotel 342 Jefferson St
Saratoga Springs, NY 12866
(518) 584-2110 Monday-Saturday – 9:00am to 10:00pm
Sunday – 12:00pm to 10:00pm
Schenectady – Capital Adirondack One Broadway Center
PO Box 7500
Schenectady, NY 12305
(518) 388-3370 Monday-Friday – 8:30am to 5:00pm
Syracuse 620 Erie Blvd West
Syracuse, NY 13204
(315) 448-4314 Monday-Friday – 8:30am to 4:30pm
Tioga Downs Casino 2384 W River Rd
Nichols, NY 13812-1406
(888) 946-8464 Monday-Saturday – 9:00am to 10:00pm
Sunday – 12:00pm to 10:00pm
Vernon Downs Casino & Hotel 4229 Stuhlman Rd
Vernon, NY 13476
(877) 888-3766 Monday-Saturday – 9:00am to 10:00pm
Sunday – 12:00pm to 10:00pm